Returns and Exchanges

Q: What is the returns and exchange policy at Gold Class Luxury Hair Extensions?
A: At Gold Class Luxury Hair Extensions, we have a returns and exchange policy to ensure customer satisfaction. No refund on all hair extensions, exchange or store credit is offered.

Q: Can I return opened hair products?
A: No, we do not accept returns once the hair has been opened.

Q: Can I exchange the hair product?
A: Yes, you can exchange the product within seven days if the hair is still sealed and in its original condition.

Q: What should I do if I find any damages or faults in the hair after receiving it?
A: We advise customers to check the goods within 24 hours of receiving them for any damages or faults to be eligible for an exchange.

Q: Can I return hair that has been removed from its packaging or tampered with?
A: No, hair that has been removed from its packaging or tampered with in any way cannot be accepted back.

Q: How should I return the product?
A: All products must be returned in their original packaging, and the shipping costs for return items will be invoiced to the customer.

Q: Are refunds offered for education purchases?
A: No, all education prices are final, and no refunds are offered once purchased due to the resources we provide. This applies to both online and in-person education. Therefore, please consider your purchase before making it.